Terms of Use

Nov 19, 2025

Overview

These Terms of Use govern your access to and use of the Absher Travels website and the travel services provided through our website and customer support channels.

Our website allows customers to search for and book flight tickets and access other travel-related services offered by Absher Travels.

By accessing our website, using our services, making a booking, or contacting our team regarding a booking, you agree to these Terms of Use. If you do not agree with these terms, please do not use our website or services.

We may update these Terms of Use from time to time. Updated terms will be published on this page and will apply from the date they are made available.


Use of Our Website

You agree to use the Absher Travels website only for lawful and legitimate purposes, including searching for travel options, obtaining information, making genuine bookings, and managing bookings for yourself or travelers you are authorized to represent.

When using our website, you agree that:

  • All information you provide is accurate, complete, and up to date.
  • Passenger names and other booking information are entered correctly and match the relevant travel documents.
  • You have the authority to make a booking for yourself or for another traveler.
  • You will review the booking details, fare conditions, baggage allowance, cancellation rules, and other applicable conditions before completing payment.
  • You will use the website in accordance with these Terms of Use and applicable laws.

Flight Search and Ticketing

Flight availability, fares, schedules, baggage allowances, seat availability, and other booking information may change at any time. Information displayed on our website is subject to availability and confirmation by the relevant airline or travel provider.

A flight or fare displayed during a search is not guaranteed until the booking has been successfully completed, payment has been received where required, and the booking has been confirmed by the relevant provider.

Airlines may change flight schedules, routes, operating times, aircraft, baggage policies, or other conditions after a booking has been made. Such changes are generally governed by the applicable airline rules and conditions.


Booking Information

You are responsible for carefully reviewing your booking information before completing your purchase. This includes:

  • Passenger names and dates of birth
  • Travel dates and destinations
  • Flight numbers and departure times
  • Baggage allowance
  • Fare conditions
  • Cancellation and change conditions
  • Passport and travel document information where required

Incorrect passenger information may result in additional charges, restrictions, denied boarding, cancellation, or other consequences depending on the airline's rules.


Prices and Availability

Travel prices and availability are dynamic and may change based on airline inventory, demand, travel dates, fare rules, taxes, fees, and other supplier conditions.

We make reasonable efforts to display accurate pricing and availability. However, a price shown during a search may change before a booking is finalized.

The final price applicable to your booking will be the amount presented during the final booking and payment process, subject to successful confirmation by the relevant provider.


Payments

Payment must be completed using an accepted payment method made available through the booking process or provided by our authorized team.

A booking may not be considered confirmed until the required payment has been successfully received and the booking has been confirmed by the relevant airline or travel provider.

Payment processing may also be subject to additional terms imposed by the applicable bank, payment provider, airline, or other service provider.


Cancellations, Changes and Refunds

Cancellations, ticket changes, rebooking, refunds, and related charges are subject to the fare conditions and policies of the relevant airline or travel provider.

Some fares may be refundable or changeable, while others may be partially refundable, non-refundable, or subject to penalties. Airline penalties, fare differences, service charges, or other applicable costs may apply.

For more information about refunds and cancellation requests, please refer to our Refund Policy and the conditions applicable to your specific booking.


Travel Documents and Entry Requirements

Travelers are responsible for ensuring that they hold all documents required for their journey. These may include a valid passport, visa, transit visa, health documentation, vaccination certificates, proof of onward travel, or other documents required by the airline or destination authorities.

Entry requirements can vary according to nationality, destination, transit points, and the purpose of travel. Travelers should verify the latest requirements with the relevant official authorities before travelling.

Absher Travels does not guarantee admission into any country. Final decisions regarding visas, immigration, entry, and border clearance are made by the relevant authorities.


Airline and Travel Provider Conditions

Your booking may also be subject to the terms, conditions, fare rules, and policies of the airline or other travel provider supplying the service.

These conditions may cover matters including:

  • Ticket validity
  • Baggage allowances
  • Check-in requirements
  • Flight changes and cancellations
  • Refund eligibility
  • Name corrections
  • Seat selection
  • Special assistance

Where provider-specific rules apply, those rules may take precedence over general information displayed on our website.


Umrah Services

Absher Travels also provides Umrah travel services. Umrah bookings may include different services and arrangements depending on the package selected.

Umrah bookings may be subject to specific availability, eligibility, cancellation, refund, and service-provider conditions. The terms applicable to your booking will depend on the specific services included and the providers involved.


Prohibited Activities

You must not use our website or services to:

  • Make fraudulent, false, speculative, or unauthorized bookings.
  • Provide false, misleading, or inaccurate passenger or payment information.
  • Use another person's account or payment method without authorization.
  • Attempt to gain unauthorized access to our website, systems, accounts, or booking infrastructure.
  • Use automated tools, bots, spiders, scrapers, or similar technologies to access or collect information from our website without written authorization.
  • Introduce malicious software, code, or other harmful material to our website or systems.
  • Interfere with the operation, security, or availability of our website.
  • Reproduce, copy, modify, distribute, or commercially exploit website content without prior written permission.
  • Use our website for any unlawful purpose.

Website Content and Intellectual Property

Unless otherwise stated, content available on this website, including text, graphics, logos, images, layouts, design elements, and other materials, is owned by or licensed to ABSHER (PRIVATE) LIMITED and is protected by applicable intellectual property laws.

You may view and use website content for personal and legitimate travel-related purposes. You may not reproduce, republish, modify, distribute, sell, or commercially exploit website content without prior written authorization.


Account Security

If you create or use an account with Absher Travels, you are responsible for maintaining the confidentiality of your login credentials and for activity carried out through your account.

If you believe that your account or login information has been accessed without authorization, contact us as soon as possible.


Fraud and Suspicious Activity

We may review transactions or bookings that appear suspicious, unauthorized, fraudulent, or inconsistent with normal booking activity.

Where reasonably necessary, we may request additional information or verification before processing a booking or payment.

We may also cancel, restrict, or suspend a booking where fraud, unauthorized payment activity, misuse of our services, or a violation of these Terms of Use is reasonably suspected.

Where fraudulent or unlawful activity is identified, we may take appropriate action as permitted by applicable law.


Third-Party Websites and Services

Our website may contain links, integrations, or services provided by third parties, including airlines, payment providers, booking systems, and other travel service providers.

These third parties may operate under their own terms, conditions, and privacy policies. Absher Travels is not responsible for the content, availability, security, or policies of third-party websites or services outside our control.


Website Availability

We aim to keep our website and booking services available and functioning properly. However, we do not guarantee that the website will always be available, uninterrupted, error-free, or free from technical issues.

Website availability may be affected by maintenance, technical problems, internet connectivity, third-party systems, airline systems, payment providers, or circumstances outside our reasonable control.


Limitation of Responsibility

Absher Travels, operated under ABSHER (PRIVATE) LIMITED, provides travel booking and related services and may act as a booking provider or intermediary depending on the service arranged.

Certain aspects of your journey, including flight schedules, aircraft operations, airline cancellations, delays, baggage handling, immigration decisions, and entry requirements, are controlled by airlines, authorities, or other third-party providers.

We will provide reasonable assistance with booking-related matters, but we cannot guarantee that third-party providers will operate their services without changes, delays, cancellations, or other disruptions.


Changes to These Terms

We may modify these Terms of Use when necessary to reflect changes to our services, website, provider requirements, legal obligations, or business practices.

Updated terms will be published on this page. Your continued use of the website after updated terms are published constitutes acceptance of the revised terms, to the extent permitted by applicable law.


Contact Us

If you have questions regarding these Terms of Use, your booking, or any of our travel services, please contact our support team at support@abshertravels.com