At Absher Travels, we believe travel should be accessible and convenient for everyone. We aim to make our website and flight booking services as easy to use as reasonably possible for all travelers, including customers with:
Accessibility is an ongoing part of how we improve our online services. We continue working to make searching for flights, comparing fares, and completing bookings as clear and straightforward as possible.
We aim to follow widely recognized accessibility practices, including relevant principles of the Web Content Accessibility Guidelines (WCAG) 2.1, where practical.
Our accessibility efforts focus on:
If you have difficulty using any part of the Absher Travels website because of an accessibility issue, our team is available to assist with your flight search or booking where reasonably possible.
We aim to maintain compatibility with commonly used accessibility tools and features, including:
Where practical, we structure important parts of the booking experience so that customers can:
If you are unable to complete a flight booking through our website because of an accessibility issue, you can contact the Absher Travels team for assistance through our available support channels.
Depending on the booking and the type of assistance required, we may be able to help with:
The type and availability of assistance may depend on the airline, booking requirements, and support channel being used.
If you require special assistance during your journey, our team can help communicate your requirements to the relevant airline or travel provider where possible.
Depending on the airline and journey, this may include requests such as:
Accessibility services are provided according to the policies and capabilities of the relevant airline and airport. We will communicate your requirements to the appropriate provider where reasonably possible.
Travelers arranging Umrah through Absher Travels who require accessibility or special assistance can also let our team know their requirements in advance so that applicable requests can be communicated to the relevant travel providers.
If you find certain website elements difficult to view or navigate, you can use accessibility features available on your device or browser, such as:
We continue working to improve important parts of the Absher Travels experience, including flight search, fare comparison, passenger information, and online booking.
While we work to improve accessibility across our website, some areas may still present challenges. These can include:
Some third-party services are outside our direct control. Where we cannot fully resolve an accessibility issue within a third-party service, we will try to provide an alternative method of assistance where reasonably possible.
If you experience an accessibility barrier while using the Absher Travels website or booking services, we encourage you to contact us and let us know what happened.
If possible, please provide:
Your feedback helps us identify areas that may be difficult to use and improve the online travel experience for our customers.
If you are unable to use our website to search or book a flight because of an accessibility issue, you can contact Absher Travels through the support channels available on our website.
Depending on what is available, this may include:
Our team can help with your flight booking inquiry and guide you through the available options.
Accessibility is an ongoing process for Absher Travels. As we continue developing our website and online booking services, we work to:
Our goal is simple:
We want every traveler to have a clear and accessible way to search for flights, compare fares, and arrange their journey with Absher Travels.
If you need further assistance, please contact our support team at support@abshertravels.com
